Q: How do I Order Online?
A: You may choose any mobile phone and add it to your shopping cart and pay using credit /debit card through our secure payment gateway. Before using the shopping cart option you have to register with simple registration mode

Q: What are the cards will be accepted in online purchase?
A: We are accepting all VISA & Master Credit & Debit cards .Pls find the list of Banks Debit cards accepting in our payment gateway.

• Citibank
• HSBC
• SBI
• HDFC Bank
• Axis Bank
• Deutsche Bank
• Karur Vysya Bank
• Corporation Bank
• Indian Overseas Bank
• ICICI Bank

Important Note: DEBIT CARDS SHOULD REGISTER WITH VISA(VbV) & MASTER (MCSC)

Q: Will I get an order confirmation?
A: Yes. You will receive a call from our customer support executive once the order is confirmed from the customer end. If you have provided your email id you will also receive a confirmation via email, which you can print for your reference.

Q: How will the delivery be done?
A: As of now we would deliver in Andhra Pradesh & Bengaluru Only, Customers will receive the products in the mailing address as provided by you at the time of purchase.

Q: How long it will take to deliver the product ?
A: Depends on the product availability it will be delivered to the customer with in the time period of 24hrs to 7working days.

Q: How to Cancel an Order?
A: Once the order has been placed , the purchase order can not be cancelled by the customer at any cause. Based on the product availability BigC reserves all the rights for cancel the purchase order with prior intimation to the customer.

Q: How do the customers will get the refund amount in case of cancellation?
A: It will take maximum 7 working days to deliver the product depends on availability, otherwise after that time period within 15 bank working days it will refunded to the customer account and clear-on-code will be provided to customer by merchant/ merchant s bank side

Q:Is the product purchased online in www.bigcmobiles.in cover warranty?
A: Yes, BigC sell only the original products. Mobile handsets, charger & other kits are warranted for a period defined by the respective manufactures against defect in material & workman ship. BigC is not giving the warranty and does not hold out any warranty of products sold. BigC will not responsible for any defective /deficient or otherwise un satisfactory products. Any such defective or deficient goods has to be repaired only by authorised service center of the equipped manufactures. All terms and conditions of BigC apply.

Q: How Secure is the BigC Payment gateway & online purchase?
A: www.bigcmobiles.in is secured with the host department server. BigC is associated with HDFC bank with secured Payment gateway

Q: What is the advantage of online purchase?
A: You can sit at leisure at home or from your work place and shop genuine mobile phones by Searching, Comparing and selecting your choice right from wherever you are.

Q: How does BigC work to protect customer information?
A: We do not sell, rent, or provide personal information to unaffiliated third parties to market their products and services to you. We may disclose personal information to unaffiliated third parties who complete transactions or perform services on our behalf and under certain other limited circumstances, subject to restrictions on the third parties use of such information.